Política de reembolso

We do not accept returns. No cash refunds will be given.

Items for Sale

If you receive any regular priced item that is damaged or defective, you may qualify for store credit. No cash refunds will be given. Unfortunately, discounted or on-sale items are final sale, as well as shipping charges, and do not qualify for store credit.

To make any claim, you have 48 hours from the arrival of your order. If the 48 hours have passed since receiving your order, we regretfully cannot offer any store credit. This only applies to items that have been received and inspected by the customer. To file a claim of this nature, please email madreperlaaccesoriospr@gmail.com with the information of your order (name, last name, and order number), evidence of the damaged or defective item (photo or video), and a brief description of the issue with the item so that we can determine if it qualifies for store credit.

Erroneously Chosen Items

If you have chosen an item incorrectly, please contact us immediately to assist you and make the necessary exchange. We can only make an exchange before the order is packaged. Once the order is packaged and the customer receives the tracking number, nothing can be modified in the order. We only offer store credit if the item is damaged or defective according to the aforementioned terms. Unfortunately, we cannot offer store credit for an item that has been chosen incorrectly, whether it be for size, color, or any other variant.

Doesn't Fit?

We only offer store credit if the item is damaged or defective according to the aforementioned terms. Unfortunately, we cannot offer store credit if the size is not ideal for you. The description of each product contains its measurements or some references to the size so that you can verify and compare before placing your order if it is the ideal size for you. You can also contact us to provide any other references about the item.

Store Credit

Once we receive and review your request to receive store credit, we will send you an email notifying you of the approval or rejection of your request. If approved, you will receive in that email the corresponding information in order to redeem the granted credit.

The credit to be received will be for the cost of the item. Shipping charges are not eligible to be received through credit, nor are discounted or on-sale items.

Delayed or Undelivered Credit

If you have not yet received your credit, please first check all areas of your email (primary, spam, promotions).

If you have done this and have not received the corresponding information about your credit, please contact us at madreperlaaccesoriospr@gmail.com.

Lost Package

If an order has been lost in the mail, please file a lost package request with your local postal office. Sometimes, carriers mark packages as delivered but they actually don't arrive until the next business day. Please contact us if you need any information to verify the details of the package. No refunds or store credit will be issued for packages lost in the mail, as it is beyond our control.

Incorrect Address

If the customer does not provide the correct address and the package is lost, it is not eligible for a refund or store credit.

In the event that the package is returned to the sender without any issues (Madre Perla), the customer is responsible for paying the shipping fee again and providing the correct address so that we can reship the package. Otherwise, they will only be eligible to receive store credit for the costs of the products. In all instances where the package is returned to the sender due to an error in the address, the customer will be responsible for paying the shipping fee.